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Juggling Customer Success with parental challenges
feat. Angela Guedes, Head of Customer Success at Claap
In this episode...
When the pandemic hit, Angela found herself cooped up in a house with her partner and young children—all while leading a customer success team. It felt relentless. A natural introvert, Angela needs time alone to recharge.
Although she’d struggled opening up to her close family and friends, therapy was different. It gave her a neutral place to offload and process her emotions, free from repercussions. Paired with the growing empathy between teammates and customers during lockdown, she was able to find more balance. Even amongst moody toddlers.
You’ll hear how flexible working has helped Angela juggle her roles as a parent and as a leader at work more manageable, and how at the end of the day, it’s people to people—not B2B.
About the guest
Currently Head of Customer Success at Claap, Angela has years of industry experience in leading roles at Typeform and Belvo. When not working, you can find her listening to classical music on the beach.
Oliva is the employee mental wellbeing platform for companies who want to properly care for their people, and help them grow.
By combining proper therapy courses, coaching (the good kind), dedicated support for managers, and mental fitness classes—all led by a curated team of top professionals—Oliva helps employees respond to whatever hurdles life throws at them: big or small, at work and beyond.